Salesforce Administrator

Job Description:

• Client is seeking a mid-level Salesforce Administrator with 2 - 5 years Salesforce Administration experience.
• This individual may have additional years of technical experience and have proven ability to analyze, design and optimize processes utilizing the Salesforce platform, increasing user adoption, and driving best practices.
• Client is looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions in support of the CRM Services product Road map.
• Our Salesforce user experience is important to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.
• They are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement.
• The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project.
• The ideal candidate is comfortable interfacing with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.
• The Salesforce Administrator will be part of a high-performing and collaborative CRM Service team to deliver Salesforce Student Success Hub projects in support of undergraduate advising.
• The position will take direction from to the Applications Developer Manager and report administratively to the Sr. Director of CRM Services team.

Responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults, sharing rules
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Sandbox environment management
• Manage less complex Salesforce integrations - those not handled by Salesforce Developer or Consultant/Partner.
• Identify, install and maintain appropriate apps from the AppExchange for event management, mass email, document merge, and more.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Coordinate efforts on prioritized project and service requests with CRM Services leadership, team members and Office of Undergraduate stakeholders
• Ensure platform changes are documented and communicated to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation
• Working with integrated applications including Office365, Riva Calendar synchronization

Qualifications and Background Required:

• Strong Salesforce product knowledge and at least 2+ years' of Salesforce Administration hands-on experience with Service Cloud, Education Cloud, Student Success Hub or Experience Cloud
• Certified Salesforce Administrator

Desirable:

• Trailhead – Ranger Level
• Trailhead Superbadges – Admin Super Set or App Builder Super Set
• Additional Salesforce certifications, e.g. Advanced Administrator, Platform App Builder
• Bachelor's/Postgraduate degree, or professional qualification

Knowledge, Skills, and Abilities Required:

• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions
• Excellent relationship-building skills
• Creative and analytical thinker with strong problem-solving skills.
• Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization.
• Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.
• Ability to assess the impact of new requirements on Salesforce and other integrated systems.
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

Desirable:

• Demonstrates continued personal/professional development
• Active in the Salesforce community
• Experience with higher education processes preferred.

Required Skills:

• Strong Salesforce product knowledge and hands-on administration experience with Service Cloud, Education Cloud,Student Success Hub or Experience Cloud
• Certified Salesforce Administrator
• Additional Salesforce certifications, e.g. Advanced Administrator, Platform App Builder
• Experienced in implementing Salesforce configuration changes, such as Workflow, process builder, flow, assignment rules, approval processes, fields