Salesforce Administrator

Job Description:

Strategy & Planning 

Being well versed in the strategic direction set by the Sales Innovation and the Global Events teams 

Collaborate with leaders on development of internal product roadmap to align with overarching Salesforce Platform strategic goals 

Development & Delivery 

Design, lead and facilitate workshops with key stakeholders to obtain feedback and transform insights into visions, frameworks, and concepts 

Develop and deliver innovative solutions, including solution concepts, to key decision makers which address their issues and needs to drive business value including but not limited to: 

Cvent Salesforce App, Jifflenow 

Own capital and operational project management in coordination with internal and external stakeholders ensuring timeline and deliverables are met including but not limited to: TicketManager IT onboarding & SSO, Cvent SSO, privacy and data reviews of event management tech stack 

Leadership & Training 

Act as a consultant, reviewing solutions built on and/or integrated with Sales Cloud and recommend improvements 

Act as a release manager, approving configuration and coded items to be deployed within our Salesforce environment 

Promote a spirit of business enablement by training fellow colleagues to utilize Salesforce tools and processes more effectively 

Innovation & Professional Development 

Continually keep abreast of emerging and best-in-class user experiences and maintain understanding of the capabilities of the Salesforce platform, including but not limited to TicketManager 

Collaborate with colleagues and end-users to create experimental prototypes and proofs of concept 

What you need to succeed (Minimum Qualifications) 

1+ years related work experience leading large-scale CRM technology implementations and projects 

Strong knowledge of Salesforce Campaigns and Events as well as product integrations from the Salesforce AppExchange 

Experience with analyzing complex data-sets across multiple objects, and creating a single source of truth throughout workflows 

Should be self-motivated, solutions-oriented, multi-task capable, and have demonstrated the ability to work well with others in a fast-paced, time-sensitive environment 

Should have experience successfully coordinating efforts across multiple organizations and teams, including strong communication and presentation skills, interpersonal relations, and project leadership 

Must have the desire and demonstrated ability to lead projects and strategy, and work within a team-oriented environment 

Must possess strong analytical and computer skills, sound organizational and planning skills, excellent verbal and written communication skills, strong interpersonal skills, and a proven ability to make sound business decisions 

Must be performing satisfactorily in current position 

Embraces diverse people, thinking and styles 

This position is for a hybrid work model and requires 1 day per week sitting with the Global Events team

This position requires 5-7 overnight business trips per year 

Salesforce certification  

What will give you a competitive edge (Preferred Qualifications) 

Bachelor's degree in relevant field 

Knowledge of TicketManager, Cvent, and/or Jifflenow products 

Certified Scrum Product Owner certification 

Understanding of AWS cloud technology platform and services 

Knowledge of Agile development principles 

General knowledge of Client’s markets and competitive market position