Salesforce Administrator

Primary Responsibilities

The Senior Salesforce Administrator will own the CRM functional properties, as well as help develop, implement and enhance the platform. Primary duties include handling the day-to-day configuration, support, maintenance and improvement of the CRM platform in order to better serve our clients and the Customer Support team as well as:

Managing system changes without interruption to the user by responding to change requests and proactively identifying needed changes to improve system usability

Manage user access (MFA/SSO) including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.

Documenting all processes that impact / relate to (url removed)

Delivering User Assistance, Training, Adoption and Satisfaction

Monitoring and delivering Data Quality, Migration and Maintenance

Monitoring and managing exception logs for back end system integration with SFDC

Creating and maintaining reports and dashboards

Essential Functions

Manage (url removed) instances including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues

Hands on configuration of all new and existing (url removed) features including user management, security, custom objects/fields, page layouts, validation rules, workflows/Process Builders, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages

Assist in understanding and resolving process bottlenecks, data issues and inconsistencies towards operational efficiencies. Anticipate challenges and scale processes, technology and team to support the growth of the business

Participate in change management and deployment process

Hands on Data management - including exporting/importing data as appropriate, monitoring and managing exception logs for back end system integration with SFDC; managing duplicate records; identify, debug and develop improved data interfaces and integrations with other systems

Keep up to date with Salesforce releases, features and best practices

Perform system maintenance including security reviews, release updates, Health Check, and Optimizer.

Required Qualifications

Bachelor's degree in computer science, business administration, or a related area or 8 years of relevant experience

Certified or in progress of completing (url removed) Advanced Admin

5+ years of (url removed) advanced administration experience including experience with Data loader, IDE, Workbench, Ant, VS Code

5+ years of experience working in Agile environment

4+ years of experience with managing Sales Cloud, Service Cloud, Communities, Marketing Cloud, etc.

3+ years of experience using SOQL, VF, Lightning Components, JIRA and process flow tools

3+ years of experience building web-based UIs and Lightning UIs / Components

3 + years of experience utilizing HTML, JavaScript, and/or CSS

Experience managing at least 2 deadline-driven projects simultaneously

Ability to work on-call rotations