Salesforce Administrator

Job Description

Managing system changes without interruption to the user by responding to change requests and proactively identifying needed changes to improve system usability
Manage user access (MFA/SSO) including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
Documenting all processes that impact / relate to Salesforce.com
Delivering User Assistance, Training, Adoption and Satisfaction
Monitoring and delivering Data Quality, Migration and Maintenance
Monitoring and managing exception logs for back end system integration with SFDC
Creating and maintaining reports and dashboards
Essential Functions 
Manage Salesforce.com instances including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues
Hands on configuration of all new and existing Salesforce.com features including user management, security, custom objects/fields, page layouts, validation rules, workflows/Process Builders, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages
Assist in understanding and resolving process bottlenecks, data issues and inconsistencies towards operational efficiencies. Anticipate challenges and scale processes, technology and team to support the growth of the business
Participate in change management and deployment process
Hands on Data management - including exporting/importing data as appropriate, monitoring and managing exception logs for back end system integration with SFDC; managing duplicate records; identify, debug and develop improved data interfaces and integrations with other systems
Keep up to date with Salesforce releases, features and best practices
Perform system maintenance including security reviews, release updates, Health Check, and Optimizer.
Required Qualifications 
Bachelor's degree in computer science, business administration, or a related area or 8 years of relevant experience
Certified or in progress of completing Salesforce.com Advanced Admin
5+ years of Salesforce.com advanced administration experience including experience with Data loader, IDE, Workbench, Ant, VS Code
5+ years of experience working in Agile environment 
4+ years of experience with managing Sales Cloud, Service Cloud, Communities, Marketing Cloud, etc.
3+ years of experience using SOQL, VF, Lightning Components, JIRA and process flow tools
3+ years of experience building web-based UIs and Lightning UIs / Components
3 + years of experience utilizing HTML, JavaScript, and/or CSS
Experience managing at least 2 deadline-driven projects simultaneously
Ability to work on-call rotations
Education: 
BA/BS Degree in Computer Science, Engineering, Information Technology or related field.