Salesforce Administrator Sr

This Position Will Have The Following Responsibilities

All aspects of user and license management including new user setup/deactivation, roles, profiles,

permissions, public groups, organization wide defaults, sharing rules

Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment

rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings,

mobile administration, dashboards and reports

Sandbox environment management

Manage less complex Salesforce integrations - those not handled by Salesforce Developer or

Consultant/Partner.

Identify, install and maintain appropriate apps from the AppExchange for event management, mass email,

document merge, and more.

Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional

user experience

Identify unused or underutilized platform features

Coordinate efforts on prioritized project and service requests with CRM Services leadership, team members

and Office of Undergraduate stakeholders

Ensure platform changes are documented and communicated to end users and stakeholders

Data management to improve Salesforce data quality, implementing rules and automation as needed

Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

User support tickets

Monitor and improve user adoption

New user and ongoing user training

Technical documentation

Working with integrated applications including Office365, Riva Calendar synchronization

Required

Qualifications and Background

Strong Salesforce product knowledge and at least 2+ years' of Salesforce Administration hands-on

experience with Service Cloud, Education Cloud, Student Success Hub or Experience Cloud

Certified Salesforce Administrator

Desirable

Trailhead Ranger Level

Trailhead Superbadges Admin Super Set or App Builder Super Set

Additional Salesforce certifications, e.g. Advanced Administrator, Platform App Builder

Bachelor's/Postgraduate degree, or professional qualification

Required

Knowledge, Skills, and Abilities

A proactive attitude to platform enhancements

Designing scalable, best practice solutions

Excellent relationship-building skills

Creative and analytical thinker with strong problem-solving skills.

• Must demonstrate ability to communicate effectively verbally and in writing with all levels of the

organization.

• Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.
• Ability to assess the impact of new requirements on Salesforce and other integrated systems.

Translating requirements into technical solutions

Experience in change management and governance

Training end users and key stakeholders

Technical documentation

Available and responsive to questions

Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process

Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts,

apps, actions, custom settings, mobile administration, dashboards and reports

Desirable

Demonstrates continued personal/professional development

Active in the Salesforce community