Salesforce BSA

About the job
Salesforce BSA2

Responsibilities

Team orientation, motivation, and alignment toward project goals.
Build strong demo capabilities and perform demos for the customers.
Change Management Support to the project including sharing best practices
Define and develop Go-To-Market approach, collaterals, and customer presentations in collaboration with LOB Leader, Sales, and Marketing
Timely escalation of project risks and resolution with the help of management teams
Presales support including estimations, SOW drafting, and scope change management
Develop capabilities in new and upcoming technology offerings like Blockchain, AI, and autonomous systems.
Preparing the functional design document.
Develop and document business and functional requirements for Salesforce solutions.
Preparing the requirement document and taking the Signoffs.
Helping in UAT and Test Case Review.
Analyzing and identifying the test cases and Helping the QA team.
Discussing and explaining the requirements to technical team members.

KPIs

Execute strategy and tactics necessary to meet or exceed LOB financial targets and key performance indicators (KPI)
CSAT (Customer Satisfaction)

Qualification

Expert in Salesforce CRM –Service Cloud and Sales Cloud

Good Hands On Salesforce Cofiguration Skills Required

Salesforce Admin certification is plus

8+ Years of working experience and hands-on knowledge in deploying Service Cloud, Knowledge
At least 2 to 3 full lifecycles of Implementation Experience.
Strong experience in approval principles, work processes, and security controls pertaining to Salesforce or other similar CRM platforms.
Good understanding of end business processes of Cases, Knowledge, Customer 360
MBA degree is preferable.