Salesforce BSA

Salesforce BSA Responsibilities: 
· Work closely with Sales and Channel team to identify, recommend, develop, implement, and support CRM applications
· Interface directly with Sales and Channel to understand business problems, streamline processes, design solutions and deliver SFDC solutions
· Participate in IT and Business grooming sessions and translate the functional requirements to technical specifications
· Act as single point of contact for the business regarding all PRM related processes (including other CRM capabilities and integrations)
· Assist in the discovery phase of Channel projects to make critical design decisions
· Guide and assist the team with regression, UAT, and system integration testing for existing and new SFDC applications
· Facilitate and actively participate in all phases of the business process enablement life cycle

Requirements:
· 6 to 8 years in a Senior Business System Analyst role, with demonstrated hands-on experience developing business relationship and creating requirement definition, user story, functional specification, test cases, and root cause analysis
· 5+ years Salesforce configuration and design experience with an in-depth knowledge of PRM, Partner Communities
· Deep understanding of the Lead to quote process
· Deep expertise in the SaaS, HW, SW, and Maintenance business model, especially in the Channel and PRM process areas
· Hands on experience of experience cloud functionality including Community setup, Incentive management, MDF, Sales Engagement tools etc.
· Experience in designing and implementing new Salesforce objects, workflow rules, custom layouts, and other standard Salesforce customization
· A strong analytical approach to business process design with an emphasis on cross-functional inter-dependencies
· Strong analytical skills with ability to translate business requirements into functional and technical specifications 
· Ability and interest in training/educating users in tools, processes, procedures
· Experience working in Agile methodologies (safeAgile preferred)