Salesforce Business Analyst

Title : Salesforce Business Analyst

Location : Fountain Valley, CA

Locals Only

Day 1 onsite [No Remote option]

Job Responsibilities – 

• Provide Connex implementation support for VoC pillar during project milestones. (Development, testing, technical go-live and Post go-live) Collaborate and coordinate across project stakeholder groups including contact center groups, Safety Customer Claims team, Warranty Call Center, Privacy, Techline, Dealer Representatives, Field Staff, IT Planning, and suppliers. 
• Support facilitation and management of project tasks, milestones, requirements, and use case identification between implementation partners and business stakeholders.
• Develop and review Connex operational workflows by working with project stakeholder groups and suppliers. 
• Create and review test scenarios (FT, SIT, UAT). Ensure that business requirements are mapped to the functional specifications and have sufficient test coverage. 
• Participate in testing and facilitate testing activities with project stakeholder groups and agency partners. 
• Anticipate and remove obstacles proactively and effectively to keep project on task and on time. Collaborate with technical teams and project stakeholder groups to resolve issues. 
• Support facilitation of training, workshops and communication for Change Management

Regards

Pragati Singh

pragya@iconma.com