Salesforce Business Analyst

Key roles and responsibilities include:
 Work with clients and end users to gather, understand and define business requirements 
 Develop user stories and to-be process flows to support the design and development of 
Salesforce solutions for clients 
 Work collaboratively with team members to design a solution that will meet the client’s 
business requirements and fulfil user stories 
 Collaborate with developers to test and verify that solutions will meet the business 
requirements 
 Participate in key meetings with clients including requirement sessions, explore potential 
solutions, system demos, user acceptance testing, and end-user training 
 Assists in creating basic test scenarios to be used in testing the business application in order to 
verify that client requirements are incorporated into the system design. 
 Suggest product enhancements to improve user experience 
 Monitor and report on users’ reactions after launching 
Ideal candidate requirements:
 Graduate/Postgraduate/MBA/PGDM in any discipline 
 Work experience of 2-4 years in a similar role 
 Strong problem-solving and critical thinking skills 
 Proficiency in MS word/Google Docs and MS power point/Google slides 
 Ability to effectively communicate and influence key stakeholders to support proposed 
strategies and process improvements 
 Ability to innovate and come up with creative solutions 
 Experience in testing and mapping multiple business processes and protocols 
 Previous work experience as an Product Manager, Product Marketing Manager or similar role 
 Working experience in Salesforce, Veeva or similar clouds are preferred 
 Experience managing the entire product lifecycle 
 Familiarity with market research, consumers’ behaviour and marketing techniques 
 Hands-on experience with web technologies 
 Knowledge of project management tools, like Jira or Trello 
 Strong time management skills 
 Good communication skills along with the ability to effectively collaborate with cross-functional 
teams 
 MBA or Undergraduate degree in Business Administration, Marketing or similar field 
 Excellent Verbal and Written Communication Skills 
 Knowledge in Sketching and Prototyping Tools 
Good to have: Salesforce Admin certification and one consulting cloud certification (Sales, Service or 
Experience)