Salesforce CPQ Admin

Core Responsibilities:  Design, develop and maintain Salesforce CPQ system solutions involving complex product bundles, pricing rules, approval rules, product rules, document templates, and all other out of box CPQ features in support of new requests and ongoing process improvements  Continuously deliver CPQ business solutions while maintaining existing functionality in a complex Salesforce.com environment. Solutions consider both up and downstream impact Troubleshoot and resolve any system bugs, errors, etc.  Provide prompt and customer-centric end user support within specified deadlines  Partner with key stakeholders and end users to capture business requirements and ensure functionality meets the needs of the business

Participate in Salesforce quote to cash projects from the initial discovery phase through the documentation and training phases, including coordinating and facilitating collaborative discussions with end users and key stakeholders  Create and maintain system documentation and Salesforce policies/procedures  Audit data to uncover data integrity issues and/or opportunities for process improvement  Perform mass data imports, manual and/or automated data entry or clean-up as needed Maintain and enhance data structures using Salesforce's recommended best practices  Comfortable delivering demos to a wide variety of audiences, ensuring enhancements are clearly understood  Understand all aspects of Amwell?s Salesforce CPQ configuration and technical/functional capabilities, including changes and potential system implications related to the Salesforce release upgrades

Required Skills : Qualifications: Bachelor?s Degree 1-3 years of Salesforce CPQ administration experience 1 years of experience in an end user support role Experience working within a project management framework Effective interpersonal and written communication skills Ability to quickly adapt based on the shifting needs of the business Strong problem-solving skills Salesforce CPQ Specialist Certification is strongly preferred Previous experience working in a Scrum or Agile environment preferred Salesforce Certified Administrator is preferred