Salesforce Dev lead

Job Description

8+ years of IT experience which includes 3+ years of Salesforce Experience

Experience in overall Salesforce configurations and standard functionalities

Excellent understanding of Salesforce object model and relationships, Roles, Profiles, permission sets and overall access, visibility, and security management

Excellent understanding of Salesforce Metadata API, SOQL/SOSL, Process Builder, Flows

Excellent understanding of Salesforce Integration (REST/SOAP/Bulk API)

Experience with Lightning or at least need exposure to Lightning

Working knowledge of Salesforce standard reporting capabilities

Debugging/Troubleshooting skills to resolve customer service issues and skillfully manage complex customer service problems

Assist third-party developers to troubleshoot their integration with Salesforce APIs, Apex, Visualforce, and implementation of other Salesforce developer products

Good knowledge of Development and Support Processes and Technical Best practices

Drive continuous improvement in Support team to reduce ticket inflow and improve team efficiency

Manage customers' expectations and experience in a way that results in high customer satisfaction

Positive and can-do attitude

Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams

Strong interpersonal skills with the ability to research solutions to issues as they arise