Salesforce Field service lightning - Architect

Salesforce Field Service Technical Architect

• Overall experience of 12+ years with minimum of 4 years serving as a Subject Matter Expert/ Technical Leader for Salesforce Field Service/ Field Service Lightning implementation
• Has experience in implementing Salesforce Field Service (SFS) Lightning Project Solution and Configurations, Salesforce Integration and Salesforce Data Migration with Enterprise Client
• Understand SFS Scheduling and optimization configuration, out-of-box capabilities and configuration of scheduling policies, work rules & Service Objectives
• Understand Field Service Mobile app capabilities, including offline architecture, capabilities and how to complement it with other supporting architecture including Salesforce Mobile app and third-party mobile applications
• Understand SFS resource management, contractors, timesheets, operating hours, shifts, primary and secondary territory setup. inventory management (return, request & track)
• Understand API capabilities to integrate in and out of Salesforce and SFS API capabilities
• Understand SFS architecture, Work Order and Service Appointment life cycle, bulk scheduling, dispatch, unscheduled
• Has working knowledge on the configuration of Dispatcher Gantt
• Own architectural oversight and provide guidance to the technical team on implementation approach, coding best practices and complex configurations throughout the program.

 Required certifications:

Salesforce Service Cloud

Salesforce Field Service Lightning