RESPONSIBILITIES
Be a highly certified and recognized Salesforce expert. SFDC Sales and Service cloud Experience must have with minimum 3-4 Implementations.
Serve as a Trusted Advisor, drive conversations with our Enterprise Architects, Solution Architects, Developers and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance across the platform, including Service Cloud, Sales Cloud.
Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Force.com Platform.
Extremely good knowledge on Salesforce Integrations using APIS (REST and SOAP)
Provide guidance on application and integration development best practices, platform architecture standards, functional and technical solution architecture & design, environment management, testing, and Force.com Platform education.
Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into customer infrastructure.
Troubleshoot key implementation issues and demonstrate ability to drive to successful resolution. Lead evaluation of business and technical requirements from a senior level.
Review and correct project/program direction, approach and key artifacts to keep projects on track and solutions extendable and maintainable going forward.
Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution.
Manage customer expectations; negotiate solutions to complex problems with both the business partners and the technology team.
Build relationships with business and technology partners, internal and external, and contributing to broader goals and growth beyond the scope of a single project.
EXPERIENCE REQUIREMENTS:
The ideal candidate has the following work and skills related experience:
12+ years of IT industry exposure with enterprise technical stack
8+ years of development and design experience on Salesforce CRM implementations (Sales and Service Module Must)
Solid experience as Architect for a large Service cloud implementation involving large vendors and other key stakeholders
· Experience with Salesforce APEX code and triggers, APIs, production deployment using ANT, Force.com IDE, etc.
· Experience on Salesforce Integrations - REST/SOAP (Must Have)
· Expert guidance on best practices for configuration, development / integration and data migration in salesforce.com
Experience with key areas of enterprise architecture, including integration technologies, single sign on, and master data management.
Experience with Agile implementation methodologies.
Proven ability to analyze, design, and optimize business processes via technology and integration.
Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
Excellent oral, presentation, and written communication skills.
Salesforce Certifications:
Salesforce PD1 and PD2 certifications is a must.
Sales /Service cloud consultant certification is added advantage.
Salesforce Solution/Technical Architect certification is added advantage.
Bachelor's degree