Roles & Responsibilities:
- Architect, design, and implement (multi-channel) campaigns in Salesforce Marketing Cloud, especially using the Journey Builder and Personalization tools, targeting email delivery, web, and mobile channels
- Creating personalized customer experiences across all digital touchpoints
- Integrating the platform with other systems to gain a comprehensive view of customers and prospects.
- Designing and executing targeted marketing campaigns that use personalization.
- Maintaining site mapping: Regularly updating site mapping to reflect changes on internal client websites.
- Training and guiding internal teams on best practices and techniques.
- Keeping up with industry trends and advancements in marketing technology.
- Developing behavioural analytics, using machine learning capabilities, Integrating data ingestion systems, and Anticipating issues and risks.
- Technical understanding of SFMC's data extension architecture
- Proficiency in Apex, Visualforce, Lightning Components, and other Salesforce development tools
- Knowledge of web development technologies, such as HTML, CSS, and JavaScript
- Strong problem-solving, analytical, and communication skills
Minimum Knowledge, Skills & Abilities Required:
- Bachelor's degree in Computer Science/Information Systems or equivalent combination of education and work experience.
- Experience with JAVA/ JavaScript/Python/.NET development
- 8+ years of experience with Salesforce Marketing Cloud technologies, especially experience with Journey Builder and Interaction Studio (Personalization)
- Knowledge of object-oriented and functional software design.
- Familiarity with RESTful networking.
- Prior experience with knowledge of Git and GitHub.
- Understanding of Software Development Methodologies.
- Understanding of security best practices.
- Strong troubleshooting and problem-solving skills; able to dig in on technical issues understanding the flow of data and quickly identify and resolve at the point of the problem
- Strong collaboration skills.
- Excellent verbal and written communication skills