Salesforce PM

Job Description 

Responsibilities:

Collaborate with the Salesforce Modernization Product Manager, Associate Deputy Commissioner of Technology, Deputy Commissioner, external vendors & business stakeholders to define project scope, objectives, deliverables, success criteria and strategic alignment.

Create and maintain project documentation such as project charter/scope, project plans, status reports and operational checklists.

Create project work plans (dependency diagrams) & schedules including identification of resource skills necessary to deliver full project scope

Load and track project work plans & schedules in PMO’s enterprise reporting tool (e.g. MS Project Online)

Manage program scope, schedule, budget and resources to successfully fulfill business and technical requirements with high customer satisfaction – communicating this regularly to the Associate Deputy Commissioner of Technology, Analytics and Digital Transformation

Facilitate technical support as needed including but not limited to architectural reviews, compliance reviews and various project artifacts

Manage project issues and risks to prevent potential barriers to project success; Escalation point for Risk and Issue mitigation/resolution

Primary point of communication between, vendors and other Commonwealth of Massachusetts agencies to coordinate and manage meetings; collect feedback and action items from interactions with vendors and track/manage them in PMO system.

Understand Modernization goals, objectives, schedules and functionality; communicate them clearly to the development team(s) at vendors and within the Commonwealth.

Develop image acceptance test plans, validate test plans with business & drive image testing/acceptance process

Responsible for ensuring all team members have access to the proper systems for interacting with other team members, reviewing materials and testing functionality in the systems and product demos.

Maintain budget spreadsheets, tracking billing from vendors, informing progress and alerting senior management of discrepancies.

Preferred Knowledge, Skills & Abilities:

Minimum of 5-8 years of experience in IT project management with capability of managing complex, cross-functional IT projects. experience working in a project portfolio management environment involving external delivery partners and multiple software vendors.

Strong issue & problem management skills, including root cause analysis and troubleshooting skills are required.

Masters-level knowledge of Microsoft’s entire productivity suite including Office 365, Teams, SharePoint Online and OneDrive, Project Online.  Power BI a plus.

Prior project management of large public sector IT projects, with understanding of the Commonwealth of Massachusetts practices, policies and budgeting is a major plus.

Familiarity with organizational change management including end user training

Experience creating and implementing plans according to project goals and objectives

Working knowledge of project management concepts as defined by PMI

Knowledge of Agile/Scrum and ITIL concepts, Theory of Constraints a plus

Experience in working and managing multiple projects simultaneously in a highly matrixed environment

Ability to handle multiple, concurrent priorities with little or no direction, and meet established timeline

Strong written and presentation skills, ability to tailor information to an audience in a way that establishes rapport, persuades others, and gains understanding at all levels

Strong interpersonal skills, including the ability to work across the organization and interact, influence, manage and negotiate effectively at all levels including senior level management.

Demonstrated leadership with strong organizational and customer service skills with attention to detail; process redesign experience highly desired

Understanding of software development lifecycle and release management methodologies

Additional Qualifications:

Knowledge of implementing Salesforce and/or driving large Salesforce deployments is a significant advantage.

Experience managing a software or services project including end-to-end product development and leading a team.

Proven ability in both waterfall and agile technology delivery methods. Understanding of agile milestones and ability to facilitate all aspects of the agile and/or waterfall methods of product management.

Ability to build trusted relationships with stakeholders, senior managers, front-line leaders and employees at all levels.

Experience with contract management and vendor interaction in delivering large-scale products or web services.