Salesforce Public Sector Specialist

Job Overview: We are seeking a knowledgeable and proactive Salesforce Public Sector Specialist to join our team. The ideal candidate will have expertise in Salesforce CRM applications and a deep understanding of public sector requirements. This role involves configuring, customizing, and managing Salesforce solutions to help our clients improve their operational efficiency and service delivery.

Key Responsibilities:

• Salesforce Implementation: Lead and manage the implementation of Salesforce solutions tailored for public sector clients, including requirement gathering, system design, and deployment.
• Configuration & Customization: Customize Salesforce applications to meet specific public sector needs, including workflows, objects, fields, and reports.
• User Training & Support: Provide training and support to end-users, ensuring they understand how to use Salesforce effectively and efficiently.
• Data Management: Oversee data migration, integration, and validation to ensure accurate and reliable data within Salesforce.
• System Maintenance: Regularly review and maintain the Salesforce system, applying updates and patches as necessary to ensure system stability and performance.
• Client Collaboration:  Work closely with public sector clients to understand their unique challenges and develop tailored solutions that align with their goals.
• Compliance & Security: Ensure Salesforce solutions comply with public sector regulations and security standards, including data protection and privacy requirements.
• Documentation & Reporting: Create and maintain comprehensive documentation for configurations, processes, and user instructions. Develop and deliver reports to track system performance and user adoption.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• Experience: Minimum of 10+ years of experience working with Salesforce in a public sector or similar environment. Experience with Salesforce implementation and administration is required.
• Certifications:  Salesforce Administrator and/or Salesforce Consultant certification(s) preferred. Additional certifications relevant to public sector solutions are a plus.
• Technical Skills: Proficiency in Salesforce CRM, including knowledge of Salesforce configuration, customization, and development. Familiarity with Apex, Visualforce, and Salesforce Lightning is advantageous.
• Public Sector Knowledge: Understanding of public sector processes, regulations, and compliance requirements.