Salesforce - Sales & Service Specialist

Responsibilities:

• Provide L2 and L3 end user support
• Requirements, design, develop, test, and implement Salesforce Sales Cloud and CPQ solutions.

Required Skills and Experience:

B.Tech or higher in Computer Science, Software Engineering, or a related field. At least 4 years’ experience in Salesforce Development and Administration.

Implementing, configuring and customisation of enterprise SaaS applications, from concept through deployment and transition to operational support.

Sales Cloud:

• Lead, opportunity, quote, and product management; Sales Cloud-specific functionalities like Opportunity Teams, Sales Path, and Collaborative Forecasts.
• Configuration: Salesforce objects, fields, page layouts, record types, and security settings (profiles, permission sets, role hierarchy, sharing rules); Experience in setting up and customising sales processes, stages, and workflows.
• Automation: Automating sales processes using Flows; build sophisticated automations tailored to sales operations.
• Custom Development: Proficiency in Apex, Visualforce, Lightning Component Framework and Aura Components; Salesforce DX and version control.
• Salesforce CPQ: Product-rules, price-rules, discount schedules, quote templates, and approval processes; CPQ bundle configurations, options constraints, and configuration attributes. Complex pricing scenarios tailored to business needs.
• Confluence/JIRA as both a user and a creator
• Incident, Request, Change and Problem Management aligned with ITIL
• Test, Release and Implementation
• Documentation and knowledge creation.
• Solution development in a DevOps environment.

“Nice To Have” Skills and Experience:

Integration: Integrate external systems using Salesforce APIs (REST, SOAP, Bulk, Metadata); Middleware platforms like MuleSoft.

Data Management: Import, export, and migration; quality and governance principles; database concepts and modelling within Salesforce.

Reporting and Analytics: reports and dashboards within Salesforce catering to specific needs of CPQ analysis, such as quote accuracy, discount levels, and sales performance.

Experienced working in a global, diverse and multicultural environment.

Salesforce Certified Sales Cloud Consultant and/or Certified Administrator; additional certifications like Certified Advanced Administrator or Certified Platform Developer; Certified CPQ Consultant!

Experienced with development practices such as Waterfall, Agile!