Salesforce solution Architect

Summary of Key Skills/Attributes:

Salesforce expertise: Deep knowledge and hands-on experience with Salesforce CRM solutions, particularly Service Cloud, Datacloud, Experience Cloud and Client 360 features(Good to have but not must). The ideal candidate should be well-versed in Salesforce product strategy, development, design, and rollout, with a focus on user experience.

Communication and leadership skills: The ability to break down complex subject matters for non-technical audiences, clearly explain ideas, create compelling arguments, and deliver visual and verbal information for maximum impact. The candidate should inspire teams with a clear vision and execution plan for complex initiatives while encouraging innovation and exploration.

Job Description:

We are seeking a Salesforce Solutions Architect who can engage with business stakeholders, negotiate, and translate business needs into effective solutions. The ideal candidate will be responsible for creating comprehensive solutions to address business problems while aligning with strategic goals. Strong communication skills are essential, as you will be expected to liaise between the business and technical teams. Experience with Salesforce Experience Cloud is mandatory.

Technical:

•             Service Cloud Product Management and Solution Design Experience

o             specifically, case page and call and chat integration across large scale implementation

•             Experience Cloud Product Management and Solution Design Experience

•             Comfort with CRMA, Tableau and Analytics