Description

Salesforce Trainer - Duration: 18 Months with possible extension - Remote

Position Description

Providing Comprehensive Salesforce Training and Support

Expert Training

 

  • Utilize expertise and patience to train new Salesforce users on best practices.
  • Conduct engaging instructor-led virtual training sessions with clear, concise, and thorough content.
  • Address basic to advanced questions from users regarding product development cycles, sprint schedules, user story backlog, and more.
  • Offer ongoing guidance and assistance to address any challenges or questions related to Salesforce usage.

     

Technical Expertise

 

  • Provide technical training for users during implementation and post Go-Live phases.
  • Training topics include Accounting, Reports and Dashboards, Administrator, and Community Hub Administrator.
  • Develop and update training materials such as manuals, PowerPoint presentations, and quick reference guides.
  • Ensure training materials are up-to-date with the latest upgrade information and release notes.

     

Support And Resources

 

  • Distribute additional support resources, roadmaps, and training slides to participants post-training.
  • Demonstrate a strong understanding of business operations, translating them into effective Salesforce training programs.
  • Safeguard PHI/PII/PCI information by taking appropriate steps to protect data.

     

Required Skills

 

  • 4 years of Project Management experience.
  • 4 years of experience with PMP Tools and concepts.
  • 4 years of Salesforce training experience.
  • 3 years of Salesforce Administration experience.
  • Exceptional verbal and written communication skills, including the ability to synthesize data, create recommendations, and present information effectively.
  • Ability to communicate complex concepts in a clear manner.
  • Comfortable engaging with participants, answering questions, and providing clarifications.
  • Capable of building collaborative relationships with stakeholders, users, and external vendors to achieve user adoption goals.

Key Skills
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