Edinburgh,United Kingdom
Permanent
Skills
CMDB
Software Asset Management
SAM Analyst
· Add and edit CI’s within the CMDB to show the current position of items within the client estate
· Create and maintain relationships between CI’s to show dependencies, build out Service maps and support functions in understanding how the client estates are constructed
· Maintain Discovery schedules to ensure client has full coverage at all times
· Ensure discovered data is accurate and complete across all CI types
· Own and manage a manual process for non-Discoverable items, for example any form of mobile device
· Run a process to ensure the health of data in the CMDB, maintaining a culture of identifying and resolving issues before any customer impact
· Work with the SAM team to replicate elements of Software Asset Management within the CMDB for public IT use
· Work with Service Management to create and manage a Service Catalogue, inclusive of Business Service items
· Work with stakeholders on a Service Improvement Programme
· ServiceNow experience required.
Any Graduate