Troubleshooting issues in production (P2, P3, P4 and REQ) and resolve issues into SLA boundaries.
Manage P1 Critical issues.
On-call coverage after business hours, and rotative weekends on-call coverage for P1/P2 tickets.
Manage daily and weekly governance call to report progress on tickets, backlogs, root cause analysis, etc. with Business stakeholders.
Industry experience needed for this role : Retail.
Primary Skill Set for this role: Techno/Functional MDG.
"must-have" skills for this role: SAP MDG.
Years of experience required for each skill: Proficiency 4 (+5 years of hands-on real experience) "nice-to-have" skills : Experience in application support.
.
Address:
Remote
Additional Details:
SAP Master Data Governance - AO SME Lead to support SAP MDG/MDM systems globally.
Client facing role, and coordination with off-shore AO team.
