Description

    Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)

·       Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.

·       Knowledge of PBX architecture, telecommunication network services, and contact center systems.

·       Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.

·       Strong understanding of contact center operation, including key metrics and workforce management needs

·       As well as experience with management and development of speech recognition systems and grammars

·       Working Knowledge of Genesys Cloud is a plus.

Key Skills
Education

Any Graduate

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