Senior Applications Administrator

Job Summary

The University of Chicago is seeking a Senior Salesforce Application Administrator is to maintain the integrity, configuration, and support of our customer relationship management (CRM) system and related applications through technical and advancement systems best practices.

Responsibilities
 

• Supports environment configurations for Salesforce managed package, Ascend.
• Works with business partners and Salesforce developers to assist in the design and implementation of Ascend workflows and processes.
• Coordinates sandbox seeding with other Salesforce admins to ensure non-production data requirements are being satisfied.
• Assists in resolution of Tier 3 operational support issues.
• Maintains Ascend customizations within Lightning components and Process Builder.
• Executes data-related requests including data imports and ad hoc changes using Data Loader.
• Works with other Salesforce admins to maintain user and application security setup including account setup, permission sets, and public group management.
• Maintains a nightly batch job system that processes numerous data feeds.
• Installs and/or upgrades vendor application(s) and other software needed to support the application system(s).
• Deploys and configures new virtual hardware in support of vendor applications.
• Completes monthly security audit including coordination of recommended changes with development team.
• Coordinates with system administrators during monthly operating system maintenance.
• Works with IT networking and system administrators to maintain firewall configuration and rulesets.
• Identifies and resolves technical issues. Works with the software vendors and other IT Services departments to determine best method to resolve issues.
• Develops an understanding of advancement systems business processes.
• Develops an understanding of service management concepts/ITIL processes.
• Coordinates with CRM vendor to create deployment scripts in support of monthly release process.
• Assists junior resources in deployment related activities.
• Coordinates monthly application releases between application development and business partner teams in compliance with University Change Management procedures.
• Ensures that all managed package fixes from vendor are integrated into our Salesforce Communities and Ascend solutions.
• Supports nightly code deployment process.
• Creates new deployment scripts and integrates into existing code base.
• Takes proactive steps to ensure the team delivers high quality system releases that require little or no re-work.
• Provides estimates to complete tasks as needed.
• Creates and conducts unit testing following a standard methodology.
• Administers operating systems, maintains security, and implements backup procedures for the organization's information systems and peripheral equipment, such as servers, desktops, printers, and storage devices.
• Plans and installs necessary patches and upgrades for servers and their associated storage, network, communications, and peripheral sub-systems. Installs and maintains an appropriate level of intrusion detection, monitoring, and auditing software as required.
• Performs other related work as needed.

Minimum Qualifications

Education:
Minimum requirements include a college or university degree in related field.

Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

Preferred Qualifications

Education:
 

• Bachelor's degree in information technology.

Experience:
 

• Development, implementation, support, and maintenance of a vendor supported system.
• Working with continuous integration and delivery tools such as Git, Jenkins.
• Working with Maven and Ant as build tools for the building of deployable artifacts.
• Working with databases and data integrity.
• Performing multiple roles of working in production support, providing technical consultation and/or project management.
• Performing system installs and/or updates.
• Stepping through the code of a vendor purchased application and its associated back-end processes and integrated applications in order to resolve production issues.
• Deploying configuration workflows that support the business delivery of IT.

Certifications:
 

• Certified Salesforce Administrator, advanced skills.

Preferred Competencies
 

• Strong oral and written communication skills.
• Listening and communications - build partnerships/relationships through listening for understanding. Express oneself effectively in all media, with diplomacy, openness and transparency. Provide specific and appropriate feedback.
• Accountable and commitment and follow-through - do what you say you will do and be personally responsible for your actions. Take individual responsibility for performance including quality and quantity of work. Be willing to own the issue, problem, activity and accomplishments. Commit to own development.
• Initiative and innovation - pro-active approach interest in problem solving. Display creative approach to everyday problems, ask good questions, and stimulate ideas. Offer creative ideas for improvements and solutions to problems.
• Keep abreast of IT trends and technologies and build knowledge and technical expertise.
• Collaborative - builds effective relationships with others. Works effectively as a member of a department and/or project team. Open to assistance and willingness to assist others. Puts success of team above own interest.
• Professional - internalizes and acts on organizational mission and goals. Works effectively across organization and campus community. Active interest in the University and IT in higher education. Takes personal ownership of professional development. Values and respects differences.
• Decision making / problem solving - generates pragmatic approaches to addressing issues, challenges, and opportunities. Analyzes problems. Develops and implements effective solutions. Makes sound business decisions in a timely manner.
• Strong analytic skills.