Senior Applications Engineer

Job Description

The Senior Applications Engineer – New Business Intake and Conflicts acts as IT owner of several applications and platforms owned by the firm's Conflicts and Intake team. These include IntApp Conflicts, Intake, Walls and Terms, integrations, mobility, and related systems and tools. This is a highly skilled technical position responsible for day-to-day oversight, support and administration of assigned systems.

This individual partners with IT leadership and the business to define future strategy and further enhance the capabilities of existing tools. They also help lead planning and implementation efforts around new solutions.

In this capacity, the Senior Applications Engineer – New Business Intake and Conflicts will:

• IT owner of applications supporting the risk and compliance activities of the firm. In particular, IntApp Conflicts, Intake, Walls, and Terms;
• Demonstrate a solid understanding of workflows and processes tied to new business intake and conflicts activities;
• Build, maintain and advance a strong relationship with IntApp in order to have them provide product features and bug fixes we want in order to advance the systems and their value;
• Work on application implementations, upgrades, enhancements, troubleshooting, and roadmaps;
• Provide direct oversight and management of various solutions, as assigned;
• Act as subject matter expert for those systems and provide technical support, as needed;
• Ensure the health and stability of all solutions owned;
• Be able to speak the language of the conflicts and intake team in order to perform analysis of processes, application features and configurations, end user questions, etc.;
• Monitor, track, and report on performance and capacity. Responsible for capacity planning;
• Work with the relevant IT teams in developing and delivering enhancements and new capabilities. Drive and manage those efforts;
• Deliver recommendations to the business and IT leadership based on an understanding of the platform, roadmap and related business drivers;
• Maintain current and accurate architecture and support documentation for use by both engineering teams and support staff;
• Adhere to and participate in IT's Change Management, SDLC and incident management processes;
• Collaborates in the creation and use of training and Quality Assurance materials and activities for applications supported;
• Provides coaching to junior analysts; and
• Work with Quality Assurance on test scripts, procedures, and remediation.

Proficiencies:

• Possess strong communication, organization, negotiation, critical thinking, and leadership skills, as well as exceptional customer service and collaboration abilities;
• Advanced knowledge of multi-tier architecture including servers, databases, proxies, load balancing, trust/access rights, certificates, and integrations;
• Advanced knowledge of Windows Server including IIS, services, scheduled tasks, logging, and configurations;
• Knowledge of system integrations including APIs, web services, FTP, and database to database;
• Ability to manage monitoring, backups, HA, BC, DR, patching, and admin tools;
• Ability to work with desktop and mobile applications for their installation and configurations;
• Ability to work with SQL Server, SQL development/queries, and reporting tools;
• Ability to work with project management on plans, tasks, and resource management and tools such as Confluence and JIRA;
• Familiarity with scripting languages such as PowerShell;
• Familiarity with security best practices and procedures; and
• Familiarity with data governance best practices and procedures.

Qualifications:

• At least 2 years' IntApp Conflicts, Intake, Walls, and Terms experience and equivalent working with risk and compliance solutions (required);
• At least 7 years' of information technology experience (required);
• At least 5 years' experience working with and supporting enterprise platforms (required);
• At least 3 years' executive level engagement and customer service (preferred); and
• At least 3 years' of experience in a professional services or legal environment (preferred).