Description

Job Description:

  • Publish, deploy, and support business critical applications on static and MCS based Citrix servers in a Citrix Virtual Apps and Desktop 7 environment.
  • Create, maintain and update MCS based master images and static servers.
  • Manage and support Citrix and Microsoft based group policies.
  • Maintain and support App-V packaged applications.
  • Experience in supporting and tuning audio & video conferencing software such as Microsoft Teams, WebEx, Zoom in a Citrix HDX environment.
  • Experience supporting Citrix FAS, Cloud Connector, Client, Studio, Director, StoreFront
  • Manage enterprise-wide Distributed File System (Client).
  • Implement, manage and support internally hosted applications as a part of the Application Services team.
  • Split time approximately 40:60 between project-based and support-based work; split may change depending on workload.
  • Work on projects that include multi-tier application review, onboarding, maintenance and file server migration and consolidation.
  • Support incoming application incident and request tickets in a fast-paced environment.
  • Manage and respond to daily alerts from monitoring systems (SCOM, Citrix Director and xMatters)
  • Create application runbooks and maintain existing documentation for knowledge sharing and training.
  • Communicate proposed changes and improvements to ensure optimal performance and reliability.
  • Occasional weekend work or evening hours when scheduled work requires, including on-call rotation.
  • Work on other ad hoc duties as assigned.

Key Skills
Education

Any Graduate

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