Senior Configuration Management Analyst

About the job
Senior Configuration Management Analyst

Location-O'Fallon, MO

Qualifications

" Extensive experience configuring production environments

" Successful track record contributing subject matter expertise to influence configuration project activities

" Established ability resolve complex or unusual customer configuration inquiries

" Experience communicating technical concepts to senior team members

" Able to run Oracle DML scripts

" Familiar with Linux server

" Competent reading technical documents

" Read/understand basic C#, Java, Python, PHP (basic level of any, there is not programming)

Senior Configuration Management Analyst Responsibilities

" Responsible for customized production configurations for existing and new customers

" Accountable for integrating new products into the global implementation framework

" Provides internal partners with technical expertise on implementation plans and release requirements

" Configures production environments to integrate technical knowledge and functional relationships of all systems, products and services

" Addresses and resolves complex or unusual customer inquiries and issues escalated by more junior resources

" Serves as a subject matter expert on implementation and configuration project activities and provides technical guidance to assist with troubleshooting efforts

" Interprets and translates customer requests into parameter values across Company internal systems to ensure compliance with Company's processing standards, specifications and rules

" Contributes to process improvement efforts and initiatives to enhance the customer experience

" Leverages technical expertise to explain technical concepts to senior team members

" Provides training or explanations to extended team, internal Company teams and potentially customers on Company processing, products and services.

" Leads medium-sized projects/initiatives as an individual contributor with knowledge of Company's products/services and implementation standards

" May act as vertical lead to provide mentorship and guidance for the more junior colleagues within a particular focus area