Senior Customer Support Engineer - Database

As a Senior Customer Support Engineer II at Fivetran you will:

Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, impending escalations and case resolution.
Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
Work closely with Fivetran customers and other stakeholders to ensure timely resolution of reported incidents.
Develop, tests and document workarounds for product tickets reported
Communicate with engineering to report and investigate customer issues
Contribute solutions to the knowledge base
Collaborate and provide guidance, and training to other team members
Collaborate with teammates on technical and non-technical projects.

Skills We're Looking For

Experience : 10 + yrs
Excellent working knowledge in Databases(Oracle, SQLServer and/or,MYSQL,Postgres). Working knowledge in replication is an additional plus.
Advance level of database experience which includes knowledge of security, performance tuning, backup & recovery, and database query and/or advance DBA experience on any relational database
Advance knowledge of Networking such as latency issues, debug error in connection issues
Strong Unix or Linux OS experience
Strong Application development or Enterprise support experience
Excellent analytical, problem solving, interpersonal skills
Proactive anticipation skills to prevent potential customer issues
Positive attitude that leads toward successful outcomes
Solid understanding of data Warehousing fundamentals and concepts
Independent, self-motivated, and quick learner

Bonus Skills

Oracle Professional Certification, Microsoft Certified: Azure Database Administrator Associate, AWS Certifications & Snowflake Certifications or any certification covering similar domain knowledge