Senior Customer Support Engineer

About the job

Position Description:

You will be part of our Department of Customer Project Management (CPM).

As Senior Customer Support Engineer you will work directly with our customers for the successful integration of our product portfolio. You will contribute to complex projects and have the opportunity to lead standard ones. You will work to ensure that Cinemo delivers customer projects according to agreed targets (scope, schedule, quality) and that the implementation complies with our standards.

As a Senior CSE, you will coordinate a team of Customer Support Engineers for Korea, represent them in the CPM Management team and be the first escalation-point for customers. You are supporting the recruitment- and onboarding-activities.

This role requires an energetic and motivated individual who works well in a fast-paced dynamic environment.

Responsibilities:

Manage and deliver Customer Projects:

Lead Customer Support Engineers:

Experience & Skills