Description

Role & Responsibilities:

  • Work with support team and ensure that the application is running as per the SLA
  • Communicate with the stakeholders in case of any major production failure or other issues.
  • Bug management and incident resolution process.
  • Resolve Issues within defined SLA.
  • Manage and own application Bugs and incident life cycle, and drive those to permanent resolutions, implement preventive measures to avoid repetitive issues
  • Troubleshoot, root cause analysis.
  • Resolve complex bugs with long term fixes following BI best practices and collaborate with BI team for solution review of complex bugs and incident resolution.
  • Perform weekly incident/bug review meetings with the application team.
  • Responsible for 24 x 7 production system support, including off hours and weekend 'on call' production support responsibilities.
  • Monitor ETL jobs using IICS monitor, AWS Cloud watch.
  • Responsible for continued system improvements by introducing automations to help reduce tech debt costs.
  • Monitor the usage of database space and performance.
  • Optimize the Job monitoring and alerting mechanism.

Key Skills
Education

ANY GRADUATE

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