Senior Desktop Support Technician

Our client, partnered with Randstad, is seeking a skilled Senior Desktop Support Technician to join their team in Washington, DC. This role requires a strong background in audio-visual technology, conference room equipment, and collaboration technologies like Microsoft Teams and Zoom. The ideal candidate will possess relevant engineering certifications and a proven track record in implementing audio-visual solutions for conference and situation rooms.

Key Responsibilities:

• Demonstrate technical expertise in desktop support.
• Utilize engineering certifications, particularly in audio-visual and conference room equipment such as Microsoft Surface HUB and PolyCom.
• Implement and maintain audio-visual solutions for conference rooms and situation rooms.
• Provide support for collaboration technologies including Microsoft Teams and Zoom.
• Utilize strong troubleshooting skills to address technical issues promptly and effectively.
• Manage projects related to desktop support and audio-visual implementations.
• Coordinate with vendors to procure necessary equipment and services.
• Apply ITIL principles to ensure efficient and effective support services.
• Utilize Service-Now for ticketing and workflow management.
• Communicate effectively, both orally and in writing, with internal teams and stakeholders.

Qualifications:

• Demonstrated technical experience in desktop support and audio-visual technologies.
• Relevant engineering certifications focusing on audio-visual and conference room equipment.
• Proficiency in implementing audio-visual solutions for conference rooms and situation rooms.
• Experience supporting collaboration technologies such as Microsoft Teams and Zoom.
• Strong troubleshooting skills with the ability to resolve technical issues promptly.
• Project management experience preferred.
• Familiarity with vendor management processes.
• Knowledge of ITIL principles is a plus.
• Experience with Service-Now or similar ticketing systems.
• Excellent oral and written communication skills