Senior Genesys Developer

Job Summary

We are seeking an experienced Senior Genesys Developer to join our dynamic team. As a Senior Genesys Developer , you will play a crucial role in designing, implementing, and maintaining Genesys solutions that enhance our customer experience. Your expertise in Genesys Cloud CX and Google Dialogflow CX will be instrumental in creating seamless, AI-powered conversational experiences for our clients.

Responsibilities

• Collaborate with cross-functional teams to understand business requirements and translate them into Genesys solutions.
• Design and implement Genesys contact center applications, including routing strategies, IVR, and chatbots.
• Develop and maintain integrations with third-party systems, ensuring smooth data flow and optimal customer interactions.
• Leverage Google Dialogflow CX to create intelligent virtual assistants and chatbots.
• Customize and configure Genesys Cloud CX™ platform to align with business needs.
• Troubleshoot and resolve technical issues related to Genesys applications and integrations.
• Stay up-to-date with industry trends, best practices, standards and emerging technologies in contact center solutions.
• Client-facing role ; ability to recommend suggestions along with Level of Effort for suggestions.
• Technical documentation skills (e.g., unit test plans/results, low level design as needed)
• Ability to provide read-outs of percentage complete, blockers to Sr. PM and Customer 

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 10 years of hands-on experience with Genesys solutions, including Genesys Cloud CX.
• Proficiency particularly with Google Dialogflow CX
• Strong understanding of natural language understanding (NLU) and conversational AI.
• Experience with cloud-based contact center solutions and voice/chat channels.
• Familiarity with OAuth authentication, service accounts, and API administration.
• Excellent problem-solving skills and ability to work independently.
• Effective communication and collaboration skills. 

Preferred Skills

• Genesys certifications (e.g., Genesys Architect Cert & Genesys Developer Cert at a minimum).
• Experience using JSON and SQL Programming
• Knowledge of machine learning and speech recognition technologies.
• Not required but nice to have previous experience in the city, state or federal government space.
• Familiarity with Genesys Architect for creating call, digital and message flows.
• **Bonus Points – Integration experience with, Zendesk and Salesforce
• Familiar with an Agile approach (including Azure Dev Ops; Jira).