Senior Infrastructure Engineer

 About You – experience, education, skills, and accomplishments

• At least 4 years practical experience in a technical operations or related technology support role.
• At least 3 years of Engineering level technical operations experience
• Microsoft 365 and Microsoft Server administrative experience
• SME status in one or more M365 platform related technologies - Entra, Teams, Exchange, SharePoint, Security, etc.
• Light managerial experience, team lead level.

What will you be doing in this role?

• Technical leadership for an engineering team focused on project work and third tier escalations.
• A high level of technical and troubleshooting knowledge and experience across the Microsoft 365 platform, including Entra, Teams, Exchange, SharePoint, and Security.
• On-prem server support in an all Microsoft Server environment. Monitors and maintains the onprem environment, making configuration changes in support of both complex and routine projects. 
• Fluent in ticket mechanics with a preference for experience with ServiceNow and Jira, working trouble tickets, requests, and projects.
• Responsible for presenting and tracking change management requests.
• Participates in troubleshooting large, complex, participating with various upper echelon support structures including Infosec, Network Operations, and Cloud Operations.
• Integrates new standards, specifications, and technologies into existing processes and methodologies. 

About the team:

You will be part of a global IT Infrastructure team that supports the organization's mission and vision by providing reliable, secure, and scalable technology solutions. You will have the opportunity to work with cutting-edge Microsoft products and technologies, such as Azure, Copilot, SharePoint, and Power Platform. You will also collaborate with other technical experts across regions and domains, sharing best practices and learning from each other's experiences. By working for this team, you will develop your technical skills, grow your professional network, and contribute to the organization's success.