Senior IT Service Manager

Your new field of activity

• Active monitoring and management of IT services , both internal and cloud-hosted
• Design and further development of service objectives, service level agreements and service delivery strategies as well as the preparation of meaningful SLA reports
• Ensuring compliance with established Service Level Agreements (SLAs) for maximum efficiency
• Development and implementation of appropriate measures to improve service quality , especially in the event of deviations or problems
• Management of projects for the introduction of new applications and services as well as escalation management in the event of errors
• Continuous improvement and optimization of our processes and services

Short checklist of what you bring with you

• Several years of professional experience as a Senior IT Service Manager in a large international company , ideally supplemented by a Master's degree in IT
• Proven experience in project management , accompanied by an ITIL certification
• Strong service orientation and entrepreneurial thinking, coupled with the ability to act and convince at management level
• Very good communication skills combined with a strong will to proactively assume responsibility
• Language skills in German and English at least at C1 level, spoken and written.