Senior IT Support Services Analyst

About You – experience, education, skills, and accomplishments  

• University or College education in Computer Science.
• 7+ years of overall IT experience
• Extensive experience in SharePoint Online administration, including permissions management, content governance, site collections, permissions, workflows, and content management.
• Proficiency in using Power Apps, Power Automate, and Power BI to create and manage business solutions and ability to develop and maintain custom applications and workflows using Power Platform.
• Expertise in managing Power Platform workflows that integrate across O365
• Experience in enterprise directory architecture and design including significant knowledge of Active Directory and Azure Active Directory.

It would be great if you also had . . .  

• 1+ years of experience with Identity Management solutions such as CA IDM, SailPoint, CyberArk, etc.
• Ability to translate business requirements to technical requirements and drive solution design and architecture.
• Experience with ServiceNow ITSM platform.

What will you be doing in this role? 

• Engaging in all aspects of Access Management from software deployment to licence provisioning and rights management
• Participate in security audits and contribute to continuous improvement initiatives to enhance our compliance posture
• Making improvements to the current processes with a focus on automation and developing a foundational IAM framework
• Work closely with design and implementation engineers across teams and come up with appropriate solutions.
• Partner with application, technology, and security teams across Clarivate to provide technical expertise, design guidance and drive solutions following best practices.
• Create and deliver effective presentations that inform Clarivate Leadership teams to ultimately drive business-relevant decisions.
• Specify guidelines and supporting processes for integration, administration, and maintenance.
• Recommend improvements, corrections, remediation, or requirements for associated projects.
• Create and maintain documentation for appropriate Access Management related activities and metric reporting.