Senior IVR Application Developer

Client: Delta Dental Plan of Michigan

Position: Senior IVR Application Developer (Customer Service Team)

Location: Okemos, MI - Minimum of 2 days a week in office.

Duration: 6+ Months

W2 Position

Please note in the submission if the candidate also has experience with:

· Management and development of speech recognition systems and grammars

· Working Knowledge of Genesys Cloud is a plus.

The ideal candidate should have at least 5 -10 years of experience in one or more of the following:

· Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)

· Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.

· Knowledge of PBX architecture, telecommunication network services, and contact center systems.

· Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.

· Strong understanding of contact center operation, including key metrics and workforce management needs.