Stationed in the customer's office at working hour to support customer storage projects to success, including Storage migration, BAU activities and major issue management.
Responsible for managing the day-to-day administration for SAN and storage environments.
Provide technical support on systems-related issues or queries
Perform systems administration/maintenance/security advisory and works toward continuous optimization of systems performance
Standard system administration duties including server install, hardening, patch management, vulnerability review, Windows problem resolution, log analysis, etc.
Provide infrastructure services in all areas needed: storage, operating system, directory services, server virtualization using system backup and restore.
Storage Allocation/Deallocation to server infrastructure
To manage the storage system and support Routine maintenance operations include upgrades and routine changes.
Interface with vendors for technical service and issues
Stay current with system information, changes, and updates
Skills Required:
Degree or other equivalent in Computer Science
At least 5 years of support experience
Technical knowledge of on-premises (data centres, virtualization, hyper-converge, data backup, storage management) and cloud ecosystems - VMWare, AWS, Veeam, Netbackup
Experience in SAN storage environment(Hitachi, Huawei) and fabric switches operation ,like SAN Space Provisioning, Zoning, De-Zoning.
Technical knowledge infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers
Experience on Storage replication (shadow image and remote replication).
Have good experience of storage hands on configuration and storage data migration.
Basic knowledge in OS concepts.
Knowledge of IT lifecycle management
Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management
Possess strong problem-solving skills and able to prioritize and manage multiple tasks
Strong communication skills
Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
Able to interact with various levels of internal and external stakeholders both in written and verbal forms
Demonstrated ability to work in a fast-paced environment
Works effectively both as a team member and independently
Added advantages: VCP certification, ITIL Certification, Microsoft Certification