Senior Product Analyst_Customer

connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

Work with the product management team to participate in activities within each stage of the product lifecycle (Ideate, Define, Build, Launch, Manage, Sunset)

Conduct market research to gather competitive intelligence, market sizing to build differentiated offerings

Assist in analyzing, managing, and tracking program performance metrics and preparing/presenting results to stakeholders

Gather feedback from sales, client feedback surveys, and other client-facing teams to generate data-driven ideas for product enhancements

Work in tandem with the product team, client services, engineering, and other stakeholders of the business to ensure smooth product delivery and ongoing optimization

Utilize process improvement methodologies to minimize and eliminate inefficient practices

Understand business needs in the form of initiatives, capabilities, features, and assist in tracking completion/delivery to meet client & business expectations

Takes work direction from others or typically follows prescribed procedures when producing work

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

Bachelor’s degree in computer science or IT engineering or related discipline, preferably from tier 1 or tier 2 institutions

Degree in business administration, preferably from tier 1 or tier 2 institutions

8+ years of experience in healthcare B2B or B2C company, preferably in product management

Experience in US healthcare with B2B or B2C companies

Demonstrated ability to work independently and handle multiple projects simultaneously

Demonstrated ability to analyze data from multiple data sources and recommend actionable insights

Proven excellent presentation skills

Proven self-starter with the ability to leverage critical thinking skills and prioritize one’s work