Senior Product Specialist

Responsibilities 

Offer advanced technical product support via various mediums (chats, phones, tickets) to clients by developing in-depth knowledge of our product offerings

Understand the technical setup of the customer and utilize tools like Postman to test and troubleshoot API-related issues

Understand the external tools like Salesforce, Netsuite, and Quickbooks that the product integrates with and provide optimal solutions

Understand the pain points of the customers and convert them into product capabilities

Apply the acquired product knowledge to convert technical know-how into easily understandable knowledge articles that can help with self-serve capabilities

Follow a holistic approach to solving the customer problems by providing solutions rather than answers to the customer’s queries

Make use of the industry experience to come up with innovative solutions that help increase efficiency

Qualifications/Skills required 

Bachelor's degree in Computer Science or certification in relevant technologies or equivalent practical experience

Proven experience working with APIs, frontend technologies like javascript

3+ years of experience working in a customer-facing role for a SaaS product

Prior experience working with at least one of the tools like Salesforce, Quickbooks, Xero, E-commerce platforms

Proven experience with payment gateways, subscription management tools, and invoicing tools within the Fintech realm