Senior Program Analyst

Responsibilities:

• Develop or assists in the development of work plans, specifications, task sequencing, and to the extent where tasks may have to be performed concurrently

• Monitor critical applications using application monitoring and dashboarding tools like ServiceNow, AppDynamics, Dynatrace and others

• Monitors enterprise-wide application performance and create reports based on data analysis gathered from application behavior

• Participates in all Major Incident Management and Root Cause Analysis calls and provides expert troubleshooting support as needed

• Attend daily scrums to report status of assigned tasks and proactively take tasks

• Willingness to learn new tools and self-starter on new projects by collaborating with users and stakeholders on any additional needs

• Ability to prepare reports and documentation for teams SharePoint

• Prepare the presentations for client

Qualifications:

• 5+ years’ work experience

• Exceptional written and verbal communications skills

• Extensive hands-on experience in troubleshooting complex technical issues with a distributed system environment. Proficiency in system architecture and cloud services

• Demonstrate the ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve issues efficiently

• Prefer to have Operational experience with ServiceNow, Solar Winds, Splunk, AppDynamics, and other IT monitoring tools

• Enthusiasm for staying up to date with industry trends, emerging technologies, and best practices related to troubleshooting and event management

• Must be customer service oriented and client first attitude