Senior Program Manager

Preferred Skillsets: Technical Experience:

• Maintain awareness of new and emerging wireless technologies and the potential application on client engagements.
• Software or hardware design process, testing and product life cycle management.
• Cloud, networking, and server system technologies.
• Asset management.
• Forward and reverse logistics (RMA/Returns).
• Enterprise infrastructure project planning, release management and help desk.
• Vendor compliance management & program governance via KPI metrics.

Preferred Skillsets: Project Management Experience:

• Project transition, staging management, service helpdesk management.
• Best practices, work instructions, processes, tools, timely deliveries with proactive approach towards resolutions.
• Strategy and synergy - identify the right resource & new delivery methodology.
• Effective decision making and excellent written and verbal communication.
• Gather, analyze, and define business requirements, create global metrics, trend, charts etc.
• Establish & implement effective programs and process.

Job Responsibilities:

• Best practices, work instructions, processes, tools & ensuring high quality and timely deliveries.
• Network performance assessment, audits, deployment/implementation/testing projects
• Strong analytical skills and coordinate with cross-functional teams.
• Project forecast, Planning, and Effective managing project team for a successfully project delivery with the highest customer satisfaction
• Manage a large team to provide single point ownership for the service delivery in the area of infrastructure delivery management Services.
• People, performance & vendor management.
• Oversee the safety of the team and implement safe working environment & practices.
• Flexibility working in shift hours
• Work on new projects, RFP, SOW, Transition and Go-Live support

Equivalent Qualifications:

• Bachelor’s in information technology or equivalent.
• PMP, Six Sigma, ITIL, CTPM certification or equivalent.
• Agile project manager, scrum master or equivalent.
• Cloud technology, CCNA, JNCIA certification or equivalent.

Work Experience:

• 15+ years of experience in enterprise IT Infrastructure, Data center infrastructure, telecom Industry or equivalent.
• 10+ years of experience leading global project managers and engineering team, delivering business value using technology solutions in high-tech operations space.
• 4+ years of experience managed services / SLA based deliverables