Senior Program Manager

Who are we? 

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o.

 Overview:
  As the Program Manager you will be guiding several projects ensuring your teams stay in communication throughout the program lifecycle. You can manage through the power of influence and persuasion coaching team members to deliver to their full potential on time, within budget driving optimal return on our investment. You are responsible for communicating to senior leadership the value of work in progress and the needed elements for risk mitigation and overall customer success. 

Note:

These are Two ongoing positions, where we are looking for someone to build their knowledge of the portfolio over time, along with their working relationships.  Roles are based at San Francisco, with 4-days-a week onsite.

• The first role will focus on Product Finding within the Ecom website and apps.  This domain includes Search, AI-assisted Recommendations, and external search optimization including SEO.
   
• The second role will focus on Product Selection, which are all the ways the customer can choose, configure and build products on our website and apps, prior to checking out.  Our site is very feature-rich and this domain has a lot of complexity to navigate potentially conflicting modes of selection, which vary according to the needs of our different brands.

Roles and Responsibilities:

•  Drive program roadmaps, working with the business and technology leadership.
• Bridge the gap between technology delivery decisions and business impact analysis
• Understand and manage to the link between daily program activities and the overall program outcomes.
• Use your strong financial modeling and management skills to transparently demonstrate the successful program outcomes.
• Outline the risk profile with appropriate mitigation plans and stakeholder responsibilities.
• Own program communications at all levels across Technology and Business stakeholders.
• Serve as Director-level leadership for Product and/or Engineering on an extended basis as needed for Program success.
• Identify and ensure resolution of impediments to the team’s progress escalating to senior leadership if needed.
• Protect the integrity of the teams and its velocity from unnecessary external influences.
• Coach the team on continually improving communication, process, estimation, quality, and velocity.
• Care for the team - seek to unlock the energy and potential of the team to be the best it can be.
• Manage the teams' velocity and timing while identifying ways to improve velocity, estimation, and quality.

Requirements:

• You have an MBA and/or BS/MS in Computer Science, Engineering, or related field (or equivalent experience).
• You’ve been working for 15 years or more in business process, software delivery or related field.
• You have demonstrated effective communication at all levels of the organization. 
• You have managed the delivery of programs that have had a measurable business impact.
• You have a solid understanding of what it takes to develop and deliver great software, fast.
• You’ve got an entrepreneurial energy and ability to find solutions to challenges your teams face.
• You communicate concisely with the ability to translate business strategy to delivery.
• You work like a coach in your passion to get your teams to perform at their best.
• You can get the job done using JIRA, Confluence and Slack.
• You're a star at coaching teams to be effective delivering business and technology objectives.
• You are a leader who influences others to choose the right path.
• You have appropriate certification or related experience:
  • Scrum certification: ideally CSP, at least CSM, and preferably SAFe as well.
  • PMP certified or some other certification in project management.