Senior Salesforce Administrator

Primary Responsibilities:
The Senior Salesforce Administrator will own the CRM functional properties, as well as help develop, implement and enhance the platform. Primary duties include handling the day-to-day configuration, support, maintenance and improvement of the CRM platform in order to better serve our clients and the Customer Support team as well as:
Managing system changes without interruption to the user by responding to change requests and proactively identifying needed changes to improve system usability
Manage user access (MFA/SSO) including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
Documenting all processes that impact / relate to Salesforce.com
Delivering User Assistance, Training, Adoption and Satisfaction
Monitoring and delivering Data Quality, Migration and Maintenance
Monitoring and managing exception logs for back end system integration with SFDC
Creating and maintaining reports and dashboards.