SENIOR SALESFORCE ADMINISTRATOR

Job Description

·The IT Business Systems Delivery (BSD) Customer Engagement department supports, manages and implements a portfolio of IT system capital initiatives with our Customer Operations, Energy Management and Energy Efficiency business partners.

·This IT team supports each initiative from conception to implementation and provides the necessary IT support required to either enhance existing systems, create or enhance interfaces and/or design, develop, test and implement new applications.

·The Customer Engagement Capital Portfolio Team is looking for a Senior Salesforce Administrator with strong communications skills, to work with our existing IT delivery team to design, develop, test and implement key functional enhancements based on business requirements from our product owner and regulator.

·The ideal candidate has strong Salesforce administration and configuration skills, communication and problem-solving skills, can help foster relationships, facilitate and coordinate standard project operations and support and drive excellence.

Role & Responsibilities

·Configuration Management & Customization

·Customize the Salesforce platform to meet the organization's unique needs

·Configure fields, objects, flows, and automation rules

·Create and manage reports and dashboards

·Assist with data migration and integrity

·Ongoing Support

·Helping address issues or bugs identified post-release and implementing enhancements as needed

·Troubleshooting, answering queries, and providing guidance post-releases
Plan for ongoing maintenance of the platform, including updates, patches, and performance monitoring

·Monitoring of system automations and integrations

·Compliance & Security

·Control access to sensitive data through profiles, roles, and permission sets
Implement and enforce security measures to protect sensitive data and ensure data privacy

·Collaborate with the company's IT security team to address any regulatory requirements
Stay informed about security updates and best practices

·Documentation

·Document system configurations, processes, and customizations

·Maintain an up-to-date knowledge base for users and administrators

·Provide clear documentation for any changes made to the system

·Collaboration

·Work closely with stakeholders (CDG) to understand their requirements