Senior Salesforce Architect

Position Overview:
We are seeking a highly skilled Salesforce Architect with extensive experience in designing and managing secure, scalable, and high-performance Salesforce solutions. This role requires deep technical expertise, the ability to explain complex concepts to non-technical stakeholders, and experience in handling Salesforce architecture in public sector environments.

The Senior Salesforce Architect defines, executes, and measures business and technology solutions running on the Salesforce platforms. The role acquires and enhances or develops reference models for Salesforce Cloud (specifically Sales Cloud, Data Cloud, Marketing Cloud, Cand Commerce cloud) aligned with Enterprise Architecture, establishing a strategic foundation.
The Senior Manager ensures consistent integration methods within and across platforms, develops and enhances the business-driven development concept to meet business needs, adheres to benchmark performance and reliability standards, and maintains acceptable service levels. Additionally, the role establishes Quality Assurance testing methods with IT Operations. Finally, the Solution Architect partners with IT peers for effective integration of the solution across different platforms/ applications.

"The role has a responsibility for ensuring the completeness (fitness-for-purpose) of the architecture, in terms of adequately addressing all the pertinent concerns of its stakeholders; and the integrity of the architecture, in terms of connecting all the various views to each other, satisfactorily reconciling the conflicting concerns of different stakeholders, and showing the trade-offs made in so doing (as between security and performance, for example).

The choice of which particular architectural views to develop is one of the key decisions that the Architect has to make. The choice has to be constrained by considerations of practicality and by the principle of fitness-for-purpose (i.e., the architecture should be developed only to the point at which it is fit for purpose and not reiterated ad infinitum as an academic exercise)."


Key Responsibilities:

• Solution Design & Architecture:
  • Lead the design and architecture of end-to-end solutions based on business requirements and technical specifications.
  • Create solution blueprints, architecture diagrams, and technical documentation.
  • Ensure that solutions are scalable, secure, and integrate smoothly with existing systems and platforms.
  • Responsible to deliver – Solution Architecture, Functional Design, and Technical design
  • Perform Fit/Gap analysis required for solution design and planning.
  • Perform CXC / CRM solution design working with business and technology experts.
• Technology Strategy:
  • Collaborate with stakeholders to align solution architecture with business objectives and technology strategies.
  • Provide guidance on the adoption of emerging technologies and best practices to ensure future-proof solutions.
  • Define architectural standards and ensure alignment with organizational goals.
• Cross-Functional Collaboration:
  • Work closely with developers, business analysts, and project managers to ensure the successful implementation of solutions.
  • Lead technical discussions and architecture reviews to ensure adherence to best practices and project timelines.
  • Provide mentoring and leadership to development teams throughout the project lifecycle.
• Integration & System Performance:
  • Oversee the integration of multiple systems, including cloud and on-premise platforms, to deliver seamless user experiences.
  • Monitor system performance, ensuring that solutions meet performance, scalability, and security requirements.
  • Ensure data integrity and reliability across integrated systems.
• Documentation & Governance:
  • Create and maintain detailed technical documentation, including architecture diagrams, integration plans, and design patterns.
  • Ensure adherence to architecture governance processes and compliance with organizational and industry standards.
• Risk Management & Security:
  • Identify and mitigate architectural risks and ensure solutions meet security and compliance requirements.
  • Conduct regular architecture reviews and assessments to identify areas for improvement and optimization.

Qualifications:

• Experience:
  • 15+ years of experience in software development, solution design, or a similar role.
  • Proven experience in designing and implementing large-scale solutions.
  • Strong expertise in cloud platforms (e.g., AWS, Azure, Google Cloud) and microservices architecture.
  • Experience in integrating multiple systems and platforms.
• Skills:
  • Strong understanding of architectural frameworks, design patterns, and best practices.
  • Proficiency in programming languages (e.g., Java, Python, .NET) and databases (SQL/NoSQL).
  • Excellent problem-solving and decision-making skills.
  • Strong communication and collaboration skills, with the ability to translate complex technical concepts into business-friendly language.
• Certifications (Preferred):
  • AWS Certified Solutions Architect
  • Microsoft Certified: Azure Solutions Architect
  • Google Cloud Certified – Professional Cloud Architect

Key Competencies

• Analysis
  • Generates all possible alternatives given the context of the issue
  • Is able to analyze the consequences of action/non-action on all dimensions of an issue
  • Uses modeling or other appropriate techniques where necessary
  • Tries to quantify all risk elements
  • Makes quick and effective decisions
  • Makes decisions from the basis of a holistic understanding
  • Identifies problems at an early stage and takes corrective actions
• Architecture
  • Has extensive knowledge of Salesforce Architecture patterns and their real-world application.
  • Is able to create or guide the creation of a Solution Architecture;
    • Within the technical constraints of the enterprise into which it will be delivered
    • Within the budget of the enterprise to which it will be delivered
    • Meets or exceeds the supportability and extensibility requirements of the enterprise into which it will be delivered
    • Meets or exceeds the business requirements as specified by the customer
    • Will add value to the customer’s business
    • Is Testable
  • Acts a champion for the architecture within the customer and within Nagarro
  • Recognizes that the knowledge of a single individual is always limited and seeks the input of subject matter experts and other architects both within and outside Nagarro.
• Problem-solving
  • Proficient problem-solving skills
  • Identifies issues or causes for a problem and provides a recommended solution with alternatives
  • Identifies a set of features, parameters, or considerations to take into account in analyzing a situation or making a decision
  • Weighs the costs, benefits, risks, and chances for success in making a decision
  • Carefully weigh the priority of things to be done
  • Anticipates possible problems and develops contingency plans in advance
• Business Communication
  • Negotiates and asserts him/herself
  • Is able to persuade others to his/her point of view
  • Makes effective presentations
  • Values networking
  • Represents internally and externally the best interests of the organization
  • Puts forward pros and cons and examples to build a case
  • Provides clear information about a problem or issue, establishes the facts
  • Can synthesize technical and other information to add clarity for others
  • Persuasively communicates the benefits of a particular approach
  • Produces a very high level of written communication suitable for organization-wide or external consumption
  • Probes skillfully to get at the facts when others are reluctant to provide full or detailed information
• Team Leadership
  • Empowers team members
  • Gives credit
  • Resolves conflicts and interpersonal issues swiftly
  • Values continuous development of people
  • Leads by example
  • Can teach as and when required
  • Leads own team effectively
  • Motivates team members
  • Sets strong personal examples
  • Is able to guide or resolve performance-related issues
  • Takes responsibility for the decisions of subordinates
  • Helps people Client their own potential
  • Convinces people of the importance of the job
• SDLC Methodology
  • Able to clearly articulate the benefits and purpose of software development lifecycle methodology and its components
  • Understands the inter-relation of roles and artifacts for project delivery
  • Participates in process improvement
• Systems and Process Orientation
  • Develops feedback channels
  • Ensures adherence to all processes
  • Corrects deviations from process based on analysis
  • Implements and stabilizes systems
  • Evaluates progress/performance as per plan
  • Goes to great lengths to ensure the quality of systems and processes