Senior ServiceNow Developer

Solution Design: 
Provide solid design expertise and be responsible for the architecture, design, development and implementation of ServiceNow projects and enhancements. 
Work closely with business analysts and process owners to finalize designs for ServiceNow initiatives. 
Demonstrated expertise in ServiceNow applications (ITSM, CSM, ITOM, ESM and IRM). 
Solution Development: 
Develop complete and functional workflows, business rules, reports and other ServiceNow automated solutions against requirements provided. 
Proven ability with Business Rules, Client Scripts, UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts. 
Expertise with REST/SOAP APIs to integrate ServiceNow with other solutions. 
Identify trends, prioritize root cause analyses queues, finalize preventive actions and collaborate with the other delivery teams to prioritize development effort for periodic releases. 
Testing and Deployment: 
Perform unit testing of developed solutions. 
Assist in deploying updates and new configurations to the production environment following the company's change management processes. 
Documentation: 
Document all development and maintenance work to ensure knowledge transfer and system maintainability. 
Contribute to the creation and maintenance of user guides and training materials. 
Support: 
On the rare occasion, be available for on-call remediation if a critical incident impedes our Customer Service Management tool, since Pure Storage has a 24x7 business. This responsibility is shared across the team. 
Typically, provide basic support for the ServiceNow platform, resolving incident tickets and fulfilling service requests. 
Assist in troubleshooting and resolving issues reported by end-users. 
Collaboration: 
Collaborate with team members, architects, process owners, and other stakeholders to understand requirements and achieve project goals. 
Attend and participate in team meetings and collaborative planning activities. 
Influence and positively impact productivity, efficiency, and customer(employee) satisfaction levels and enhance the organization’s reputation amongst stakeholders. 
Continuous Improvement: 
Conduct regular reviews with stakeholders to develop, enhance and enforce continuous service improvement standards/plans. Measure and report their effectiveness on an ongoing basis. 
Participate in training and educational opportunities to enhance knowledge and skills. 
Contribute ideas and feedback for process and system improvements. Leverage automation to simplify repeatable processes. 
Compliance: 
Perform regular code reviews, ensuring proper coding, conformance to standards and best practices established, including performance, security, reliability, scalability, extensibility and quality standards. 
Adhere to the organization's IT policies, procedures, and standards. 
Qualifications

BS degree in Information Systems, Computer Science or equivalent. (Graduate degree in Computer Science or a related field). 
Must have 4+ years of proven track record as a ServiceNow/Developer with a deeper understanding of ServiceNow development best practices and trends. 
Must have hands-on implementation experience of ServiceNow ITSM, CSM and/or ITOM. 
Must have hands-on experience with ServiceNow Customizations, Code Promotion, Data Migration, ACL, Assignment/Business Rule, Workflow, Flow Designer, UI Policy/Action, Client Script, Transform Maps, Update Sets, Integration with 3rd party systems, etc. 
ServiceNow Certified Application Developer certification is a plus. 
Strong analytical, problem solving, interpersonal and communication skills required 
Must have the ability to: 
Be a team player and collaborate with cross-functional teams across the organization. 
Learn quickly and draw meaningful conclusions from independent research. 
Manage multiple simultaneous priorities and deliverables. 
Advise on solutions and provide technical review for other developers. 
Understand and analyze business requirements and provide appropriate solutions.