Senior ServiceNow Engineer

Bachelor's or equivalent/above degree in Computer Science, Information Technology, or related field.

Proven experience as a Senior ServiceNow Engineer with a focus on CMDB, Discovery, Event Management, and Service Mapping.

5+ years of experience in design and development of highly scalable and high-performance applications on the ServiceNow platform.

Required Skills/Experience

Strong communication, presentation, and writing skills.

System integration experience using APIs (REST/) and JSON/XML payload.

Advanced understanding of ServiceNow platform.

Advanced level programming skills in JavaScript.

Advanced experience in ServiceNow modules like Configuration Management Database, Discovery, and Event Management.

Experience in the Performance, Analytics and Reporting module of ServiceNow.

Development experience with web UI development technologies that include HTML, CSS, Java script and AJAX.

Experience with business rules, script includes, UI actions, scheduled jobs and all scripted aspects of the ServiceNow platform.

Experience with Agile development and IT Infrastructure Library (ITIL) processes.

Understands technical and non-functional design requirements related to development on ServiceNow platform.

A fundamental understanding of ITSM and ITIL processes.

Preferred Skills/Experience

"ServiceNow certified Admin certification.

"ServiceNow certified application developer certification.

Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.

Experience with development and implementation of ServiceNow ITSM modules Request Management, Asset management, Incident Management, Problem Management, Change Management, Knowledge Management and other OOB applications.

Experience in building ServiceNow custom/scoped applications.

Exposure to ServiceNow platform capabilities.

Exposure to ServiceNow platform upgrade processes.

Experience in other scripting languages like Python or Power Shell.

Customizing ServiceNow using UI pages, UI macro and CMS using CSS, HTML, and Jelly.

Custom UI changes with usage of web technologies such as DOM, and HTML changes.

Experience presenting and conducting demo reviews with product stakeholders.

Ability to create widgets and build service portal pages