Description

About the Role:

Provides a high level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty.
Produces, delivers, and maintains appropriate documentation for systems in accordance document control standards and procedures.
Provide input to records, quality systems and management reports as required
Contributes to the definition and implementation of improved operability on new and current systems.
Uses innovative methods including the redesign of process and providing technical solutions to reduce the volume and mean time to recover incidents in assigned business unit.
Identifies risks & issues and takes ownership to deliver appropriate resolutions.
Provides technical expertise for root cause analysis and problem management.
Provides detailed implementation/project plans across multiple, complex work streams according to agreed standards and ensures project processes and timelines are understood and followed.


About You:

AWS, Typescript, GIthub, ADO
Works and cooperates with internal and external groups when required in order to fully support environments and maintain service.
Adheres to change management procedures in defining, planning and implementing change in such a way that ensures appropriate coordination with other teams, minimizes service disruption, and ensures adherence to Service Level Agreements.
Improves change management processes and procedures to ensure the most efficient processing of change within appropriate service risk constraints.
Provides specialist support during complex and/or major incidents.
May be asked to lead recovery efforts during major incidents within business unit.
Deputize for the team manager as required.
Contributes to or author technical documentation such complex changes instructions.
Reviews, and updates as appropriate, operations procedures, standards, and technical policies.
May be asked to assist with production of white papers on technical R&D projects
Collaborates with business, third party vendors, developers, application support and technical operations groups to determine appropriate hardware/software needed and to resolve any issues impacting the application processes.
Stays abreast of recent developments in related technical community, including new technology and business news that may impact vendors’ ability to provide service.
Responsible to seek out all information and to fully understand all aspects of each device’s technology configuration and uses all approved engineering tools available to implement conforming change.
Leads the analysis and design of complex solutions and requirements definition, including translating technical and business requirements into physical installations, costing design elements, and obtaining agreement to proposed solutions.
Reviews and coordinates the implementation of proposed modifications, and changes to the production environment.
Provides direction into standards and procedures for monitoring, capacity planning, tuning, maintenance, performance optimization, backups and recovery; ensures infrastructure will meet capacity requirements to deliver projects on time.
Reviews the network infrastructure documentation/ run book for standards adherence.
Complies with all routing and rules sets, sequences, defaults, and standards.
Documents and maintains all applicable configuration standards.
Assures all NIC and port speeds are appropriately locked down

Key Skills
Education

Any Graduate

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