Senior Specialty Systems Operations Engineer

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure, moderately complex application upgrades and vulnerability remediation efforts, within the Systems Operations functional area
• Lead team to meet moderately complex technical deliverables while leveraging solid understanding of technical process controls or standards
• Act independently as a liaison for the line of business in support of daily inquiries, problem and incident management, project delivery, and escalations by following established guidebooks
• Liaise with functional or operational managers to understand their current and future information needs and develop plans and schedules for integrating these needs into existing operations
• Recommend solutions to resolve technical issues and achieve highest levels of systems and infrastructure availability by automating platform activities to lower human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Facilitate discussions on preventative action, root cause analysis and resolutions with service management
• Collaborate and consult with peers, mid-level managers, vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability and reliability
• Provide training and mentoring to lower experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards
• Collaborate with development teams to update business continuity plans and provide input on development of new and existing support guidebooks

Required Qualifications, US:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of mainframe batch experience.
• 2+ DB2 Experience

Required Qualifications, International:

• Experience in systems engineering or technology architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Mainframe batch experience, including JCL and COBOL.
• Programming and Debugging Mainframe applications including COBOL, JCL
• Experience with ISPF editor such as reflection workspace or other terminal editor
• Experience with Mainframe applications including File Manager, SAVRS, CA7 Batch, and SDSF.
• Functional understanding of Automated Teller Machine and Point of Sale transaction processing.
• Familiarity with AGILE work flow, and Application Development life cycle.
• CA7 Job Scheduler Experience or similar
• CICS experience would be a plus for PI support
• Data Transmission Experience (NDM etc.)

Job Expectations:

• Analyze JOB failures & Abend Resolving, Monitor Batch jobs & handle issues as part of on-call rotation, perform system maintenance requests and support daily research requests.
• Other mainframe duties around support.
• Documentation with workflows, Runbooks and Playbooks.