Description

  • Ensure delivery excellence leading up to high CSAT for assigned portfolio
  • Work closely with all levels within Client organization, demonstrate executive leadership skills and drive expected outcomes
  • Lead global teams and achieve shared goals between the organization and its Clients
  • Conduct regular proactive delivery governance with clients and internal teams
  • Constantly identify and mitigate risks to ensure efficacy in delivery
  • Ensure all engagements are delivered as per commitments
  • Drive service improvements and innovation in service offerings and engagements
  • Improve organizational capabilities in service delivery with ideas, tools, best practices
  • Mentor team members to scale into potential leadership roles
  • Build strong leaders within the function to handle current and upcoming priorities
  • Present ideas to large groups and communicate effectively with senior stakeholders
  • Support business development activities to increase revenue footprint for the company
  • Demonstrate good understanding of Agile Execution, Estimation Process and Program Tracking/Reporting
  • Manage P&L, Revenue Reporting, Gross Margins and other relevant financial metrics for defined portfolio
  • Report to senior leadership the plan vs. Performance for all the projects within the assigned portfolio
  • Ensure strategic investment aligns with business strategy and drives operating results

Key Skills
Education

ANY GRADUATE

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