Senior System Administrator

Position Summary
Managed Service Providers (MSPs) are always looking for skilled technicians who are responsible for
handling back-end infrastructure support as well as advanced second-level support of service requests
in a professional and timely manner and managing the activities and responsibilities of the service
desk team. This relates to all technology, including workstations, servers, printers, networks, and
vendor-specific hardware and software.

Senior System Administrators have effective communication skills, problem-solving skills,
experience with managing servers and SMB network infrastructures, and advanced experience in
end-user support. Success for them is when they can confidently interact with the user and solve a
complex infrastructure-related problem.

Education and Qualifications
• 2-3 years of IT or related domain
• Excellent written and verbal communication skills
• Excellent customer service skills
• Education: Graduate (Any stream) preferably in computer science or a related field
• At least 2 years of experience in end-user technical support

Key Responsibilities/Duties:
• Provide professional IT support to customers with a focus on customer service
• Monitoring IT infrastructure of clients and administration.
• Drive problem investigations and resolution as required.
• Troubleshooting Windows server issues.
• Monitor the network i.e., firewalls, switches, and access points.
• Analyze network alerts and diagnose network errors.
• Manage and troubleshoot Physical and Virtual servers.
• Hyper-V, VMware, Azure, and AWS administration.
• NAS, SAN Storage administration, and troubleshooting.
• Plan on upgrades and updates of infrastructure.
• Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA).

Must Have:
• Hands-on experience with Wintel and Networking.
• Strong customer service experience, and excellent verbal and written communication skills
• Hands-on experience with Server and Network Administration and Troubleshooting
• Good knowledge and experience of Server Roles i.e., AD, DNS, DHCP, IIS, File & Print, RDS,etc.
• Hands-on experience working on Hyper-V and VMware.
• Advanced knowledge of Firewalls, Switching, and Routing.
• Knowledge of backups and storage i.e., SAN and NAS
• Hands-on experience with Wintel networking
• Experienced in networking monitoring tools
• Experience with data center monitoring and ops is good to have

Our Culture and You
What does the day in life look like for the Senior System Administrator?
You come to work each day in an environment that promotes a community of collaboration and
engagement. You work closely with a passionate and positive leadership team that is invested in
your success. We work hard and have fun while dreaming big.
Our employees have indicated that with IT by Design, they will find a home where their passion and
career goals finally intersect for them to live a life full of purpose.

Benefits
• Competitive salary and benefits
• Great work-life balance
• Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development.
• Medical insurance coverage worth INR 5 Lakh for employees and their immediate family.

•Term Life insurance worth INR 20 Lakh
• Community-based engagement clubs at work, including book and movie clubs.
• Community Wellness programs for employees' well-being specially taken by CEO Life By Design which covers sessions.